Arcata Animal Hospital

Compassion

We recognize and take action to alleviate stress, pain and suffering in our patients through healing medical services. We extend our compassion toward our clients and to each other. We seek to maintain a positive working environment that fosters encouragement and support.

Commitment to Excellence

We are committed to Excellence in all levels of patient and client care. This includes adhering to best medical practices, exceeding Standards of Care, maintaining a pristine level of cleanliness in the hospital and ensuring accuracy at all levels. To ensure we are able to maintain this level of Excellence, we embrace feedback, positive change, and accountability.

Integrity

We will always conduct ourselves and engage in business practices with the utmost integrity and honesty. We advocate for the patient and client, showing respect and working within their means. We always offer the best in care, doing our best working within the financial constraints of our clients, avoiding judgmental comments or actions. We recognize the need to operate with integrity with respect to the financial health of the hospital, not engaging in practices that will reduce the financial solvency of the hospital and prevent us from offering superior medical care.

Efficiency

We are as efficient as possible in all areas of patient care, client care and hospital care. Bottlenecks in delivery of our services are identified and eliminated as quickly as possible. We avoid waste of resources. We are efficient in management of hospital inventory. We constantly look for better, more efficient ways to conduct business and deliver a stellar client experience, never hesitating to adapt and change to improve.

Service

We exist to serve our clients, patients, and our team. We are here for them. The Arcata Animal Hospital Experience should be unique, unexpected and exceed client expectations.

Our Purpose Statement

Arcata Animal Hospital provides a sanctuary for the healing and well-being of animals.

We strive to serve the human and animal community by continuously learning and growing to provide the best care while helping clients navigate the space between medical advice, diagnosis and treatment options. We operate with the utmost integrity in all that we do.

We will always work our hardest to alleviate pan and stress and to provide exceptional medical care and client service.

We celebrate the unconditional love, pure joy and companionship that animals bring to each of our lives, and honor the unique bond shared between us all.

Our hospital focuses on providing excellent client and patient care. We believe that each client and patient are unique and special, and deserve the best attention and communication that we can provide. From the moment a pet owner calls us on the phone, to their appointment, to their ability to provide continued care for their pet at home, we want each client to feel supported and attended to. It takes a team of skilled and dedicated employees to make this happen! 
We want our team to continue to grow and learn. We always strive to expand our knowledge of companion animals and their care, and to pass that knowledge on to our clients to provide their pets with the happiest and healthiest lives possible. 
We are looking for individuals that are dedicated to client communication and service, and who want to expand our vision of providing the very best in service and care that we possibly can.